Cancellation policy

Cancellation Policy

Lune Lupo B.V.
Vismarkt 52a, 9711 KV Groningen, the Netherlands
KvK 42085879 | VAT NL869643319B01

Cancelling your order

Not yet shipped? Then you can cancel your order free of charge. Send an email to support@lunelupo.com as soon as possible with your order number and "cancel" in the subject line. If the cancellation is successful, we will refund the full amount within 14 days via the same payment method — it is usually back in your account within a few business days.

Please note: we process orders quickly. If your package is already on its way, we can no longer stop it. In that case, you can simply refuse it at the door or, after receipt, make use of your 30-day cooling-off period — see our return policy.

Cancelling or pausing a subscription

You can cancel or pause a subscription at any time, without cancellation fees. You can do this in the same way you took out the subscription: via your account or by email to hello@lunelupo.com.

To make sure a change takes effect before your next delivery, please cancel or pause at least 7 days before your next scheduled delivery date. If you cancel or pause less than 7 days in advance, that delivery may already have been processed and charged. Deliveries that have already been processed fall under our regular return policy.